CMA makes switching easier for 700,000 customers

The Competition and Markets Authority (CMA) has announced new measures that will help 700,000 restricted meter customers to switch without changing their meter.

It is reported that two thirds of restricted meter customers could save an average of £154 per year by switching energy tariff, but many remain put off switching by the hassle and cost.

The new measures should eradicate that difficulty, and will also be ensuring suppliers offer reminders to customers about switching via bills and provide further information to assist them with switching, such as their total consumption, their consumption levels by register, their meter type, their current tariff type.

The CMA’s Susannah Meeke said: “We want to help as many people as possible to shop around for the best energy deal for them. But, many people on restricted meters have effectively been prevented from doing this because they would need to change their meter – which is both costly and a hassle.

“Now they will be able to switch like any other energy customer – and potentially lower their bill by up to £154 a year. We welcome the fact that Citizens Advice is now offering additional information and support for these customers to help them explore their options.”

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